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Support and Maintenance  

We highly recommend our clients opt for an annual Support and Maintenance Agreement. It gives you 24/7 technical support and free selected upgrades and ongoing analysis of how the Aquadapt software is working within your system.

Support and Upgrades

Your Support and Maintenance Agreement gives you a priority response from our support team. Service Requests can be made via your secure online account and you can track progress and add information. It also entitles you to selected Aquadapt software upgrades, free! These can also be downloaded from your secure account. This support covers reconfiguration of your Aquadapt system to cover normal growth and general modifications to your system, so your Aquadapt system expands as you do. 

Ongoing Analysis

The Support and Maintenance agreement also enables you to have ongoing analysis of your Aquadapt system to see how it is working and the results it's getting. This analysis can range from cost savings, to pump efficiency and flow smoothing.

Training 

The Support and Maintenance Agreement also gives you ongoing training for new staff or new features. Training manuals are always available through your online account, but we can also arrange for an experienced Derceto staff member to come onsite.

Case study

Nov 25 2010

Neal Spivey, Director, Water Production Division, Gwinnett County DWR, Atlanta, Georgia. 

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FAQ

Q: What software comes with the Aquadapt system?

Oct 19 2010

A: Typically when you buy Aquadapt software you get the following:

  • Aquadapt realtime Solver running on its own computer(s) with interfaces to your SCADA system(s)
  • Aquadapt Historical Data Server with enough storage to last you decades
  • Operator interface screens, either embedded in the SCADA or in separate Windows
  • Manager interface screens running as an application or on Intranet pages
  • Offline version of Aquadapt Solver, useful for running "what-if" scenarios or looking at the impact changes may have, such as new pumps or changed electricity tariff structure, before they are installed or apply
  • Database server and front end tools for managing the Aquadapt system and its many files, for example the pump curve entry and modification tool
  • Data Cleaner - our proprietary data tool which makes sure telemetry data is verified and corrected before it is stored

And optionally the following:

  • Aquadapt Dashboard - our Intranet-based data visualization tool.
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