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Support and Maintenance  

We highly recommend our clients opt for an annual Support and Maintenance Agreement. It gives you 24/7 technical support and free selected upgrades and ongoing analysis of how the Aquadapt software is working within your system.

Support and Upgrades

Your Support and Maintenance Agreement gives you a priority response from our support team. Service Requests can be made via your secure online account and you can track progress and add information. It also entitles you to selected Aquadapt software upgrades, free! These can also be downloaded from your secure account. This support covers reconfiguration of your Aquadapt system to cover normal growth and general modifications to your system, so your Aquadapt system expands as you do. 

Ongoing Analysis

The Support and Maintenance agreement also enables you to have ongoing analysis of your Aquadapt system to see how it is working and the results it's getting. This analysis can range from cost savings, to pump efficiency and flow smoothing.

Training 

The Support and Maintenance Agreement also gives you ongoing training for new staff or new features. Training manuals are always available through your online account, but we can also arrange for an experienced Derceto staff member to come onsite.

Case study

Jun 05 2013

Mick Baker, Network Control Manager, Northumbrian Water PLC.

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FAQ

Q: Does Aquadapt software replace my operators?

Oct 19 2010

A: Definitely not! Aquadapt software is like an Auto Pilot which carries out the millions of calculations required to achieve a good mass balance in your supply system for lowest overall cost. This frees up the operators to concentrate on the daily tasks such as shut-down scheduling, maintenance planning, plant load balancing, water quality testing and any one of the thousand and one unique things that pop up each and every day in a complex real world system.

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