Support and Maintenance  

We highly recommend our clients opt for an annual Support and Maintenance Agreement. It gives you 24/7 technical support and free selected upgrades and ongoing analysis of how the Aquadapt software is working within your system.

Support and Upgrades

Your Support and Maintenance Agreement gives you a priority response from our support team. Service Requests can be made via your secure online account and you can track progress and add information. It also entitles you to selected Aquadapt software upgrades, free! These can also be downloaded from your secure account. This support covers reconfiguration of your Aquadapt system to cover normal growth and general modifications to your system, so your Aquadapt system expands as you do. 

Ongoing Analysis

The Support and Maintenance agreement also enables you to have ongoing analysis of your Aquadapt system to see how it is working and the results it's getting. This analysis can range from cost savings, to pump efficiency and flow smoothing.


The Support and Maintenance Agreement also gives you ongoing training for new staff or new features. Training manuals are always available through your online account, but we can also arrange for an experienced Derceto staff member to come onsite.

Case study

Feb 26 2011

Chuck Weber, Superintendent of Operations, WaterOne, Johnson County, Kansas. 



Q: Isn't this software going to have a big impact on my control network?

Dec 04 2010

A: No, Aquadapt software collects data from the SCADA server once every 10 minutes. It reads just storage tank levels and flow totals. Typically this takes milliseconds and will be unnoticeable to the operators. Note it gets this data from the server and not from the field so there is no impact on your telemetry operations at all.