Support and Maintenance
We highly recommend our clients opt for an annual Support and Maintenance Agreement. It gives you 24/7 technical support and free selected upgrades and ongoing analysis of how the Aquadapt software is working within your system.
Support and Upgrades
Your Support and Maintenance Agreement gives you a priority response from our support team. Service Requests can be made via your secure online account and you can track progress and add information. It also entitles you to selected Aquadapt software upgrades, free! These can also be downloaded from your secure account. This support covers reconfiguration of your Aquadapt system to cover normal growth and general modifications to your system, so your Aquadapt system expands as you do.
Ongoing Analysis
The Support and Maintenance agreement also enables you to have ongoing analysis of your Aquadapt system to see how it is working and the results it's getting. This analysis can range from cost savings, to pump efficiency and flow smoothing.
Training
The Support and Maintenance Agreement also gives you ongoing training for new staff or new features. Training manuals are always available through your online account, but we can also arrange for an experienced Derceto staff member to come onsite.
Case study
Murray Kennedy,
General Manager,
Utilities and Services,
Greater Wellington Water,
New Zealand.
FAQ
Q: Why does the Aquadapt software run again every half an hour, hasn't it already solved for a whole day?
A: Yes it has, but the day changes as the weather changes, as demand changes and as plant capacity and availability change. Aquadapt software adapts to these changing parameters and finds an even better pump schedule if it can. The operator can also request the software to re-solve at any time, and can even ask it to re-solve without sending changes to the pumps so "what-if" scenarios can be generated and tested safely.